Have questions about choosing, customizing, or using Fred’s Tents products? We answer all of your frequently asked questions here. Still have questions? Please reach out to our team of experts for assistance.
Ordering, Pricing & Lead Times
What should I do if my order arrives damaged or incomplete?
We maintain a rigorous quality control process, inspecting all products before they leave our facility and tracking raw materials for full traceability. If an issue does arise, contact us, and your sales consultant will prioritize the matter and work quickly to resolve it.
Can you expedite shipping for urgent orders?
Yes. We work with a wide network of carriers and understand how critical timing is in the events industry. Our goal is simple: deliver on time, every time.
How are tents shipped and what does delivery include?
Shipping methods vary by tent style and size. Products may ship on racks, pallets, or in Gaylord boxes. Regardless of packaging, we prioritize safe transport and safe offloading upon delivery.
Do you offer financing or payment plans?
We understand the seasonality of the event rental industry and offer solutions to support our customers. Contact a sales consultant about available payment terms or programs.
What’s the typical lead time for production and delivery?
As a U.S.-based manufacturer working with U.S.-based material suppliers, we’re able to stay nimble and accommodate a wide range of timelines. Lead times vary by product and scope. Connect with a sales consultant or call us to discuss your schedule.
How do I request a quote or place an order?
The most efficient way to get started is through our Contact Us page. Sharing details about your project helps us connect you with the right sales consultant for your location and needs. You can also reach us by phone, Monday–Friday, during normal business hours.
Customization, Design & Branding
What tent options work best for corporate or branded events?
Think of the tent as a blank canvas. With our printing capabilities, custom branding can be applied to roofs, gable ends, walls—or, in the case of tension tents, the entire canopy. Branding can be placed both inside and outside the tent for maximum impact.
Can you replicate or modify an existing tent design I already have?
Let’s talk! In many cases, we can replicate or modify existing designs to meet your needs. Contact a sales consultant to review your current setup and goals.
What’s the timeline for a custom project?
Timelines vary depending on the scope and complexity of the project. Once a custom project is initiated, we establish a clear timeline with milestones to keep everything on track.
How does the custom tent design process work?
Custom projects are collaborative by nature. We begin with your design concept, then define next steps, including timelines, budgets, and deliverables, to ensure alignment throughout the process. Explore our project portfolio to see real-world examples of custom solutions we’ve delivered.
Do you offer custom graphics or branded printing on tents?
Yes. Fred’s Tents is a leader in custom printed graphics for tents and temporary structures. With state-of-the-art, in-house printing and a dedicated team, we produce high-quality graphics efficiently. Our capabilities extend beyond tenting to include large-format banners, stadium ground covers, and building graphics. Contact a sales consultant to explore custom print options today.
Can your tents be customized (size, fabric, color, or structure)?
Absolutely. Customization is a core part of our manufacturing capabilities. No two projects are the same, and our efficient systems allow for custom sizes, fabric styles, fabric colors, and structural options. Contact a sales consultant to discuss your custom tent or temporary structure needs.
Products, Materials & Accessories
What is a tension tent?
A tension tent relies on lateral tension rather than a rigid frame. These tents typically feature side poles and center poles with high, sweeping peaks. Common styles include sailcloth tents and pole tents.
Do you offer solutions for long-term or semi-permanent installations?
Yes. Many of our tents and temporary structures are suitable for long-term or semi-permanent use. A common choice is our line of Garden Tents or our Better Fabric Structures.
What accessories are available (sidewalls, doors, flooring, lighting, etc.)?
We offer a full suite of accessories to complement our tents and temporary structures. Options include tent doors with panic hardware or locking mechanisms, clamps for lighting or interior rigging, horizontal and vertical windows, and a wide range of sidewall styles. Many accessories are available in anodized aluminum or black powder-coated finishes. Contact a sales consultant to help identify the best options for your project.
Engineering, Safety & Installation
Do all tents need to be staked into the ground?
No. Fred’s Tents offers systems that can be either staked or ballasted. We also provide accessories such as stakes and weight plates. Ground conditions and site-specific engineering should always be considered when determining requirements.
Can I use your tents in extreme weather conditions?
While all tents are engineer-reviewed, we always recommend consulting local officials and following site-specific protocols when extreme weather is forecasted.
Can I install Fred’s Tents products myself or do I need a professional crew?
We strongly recommend using a professional installation crew. If needed, we can connect you with experienced rental providers who offer installation services.
Do you provide installation or setup services?
Fred’s Tents focuses on manufacturing and does not provide installation services. If installation support is needed, we can refer you to trusted rental providers within our network.
What materials are used in your tent construction?
Our tents and temporary structures typically feature aluminum frames or center poles paired with durable vinyl roofs and walls. As a U.S.-based manufacturer, many of our materials are sourced domestically.
Are your tents engineered to meet specific safety and wind-load requirements?
All tents manufactured by Fred’s Tents are reviewed by a licensed engineer. For site-specific conditions or enhanced requirements, our team can collaborate with yours to provide additional engineering support as needed.
Ownership, Maintenance & Compatibility
Does Fred’s Tents provide roof panels for tents from other manufacturers?
Yes. Our experienced fabric team produces vinyl panels for a wide range of tent styles, including systems from European and Chinese manufacturers—all made in the U.S. Contact a sales consultant to discuss your requirements.
I own tents that aren’t from Fred’s Tents. What products are available to me?
Many of our products integrate with other tent systems. Accessories such as doors and vinyl sidewalls can often be used with tents already in your inventory. Contact a sales consultant to help identify compatible options.
I’m growing my rental company—how can Fred’s Tents support the next step?
Absolutely. Many of our sales consultants come from the rental industry and understand the challenges of scaling inventory while managing cash flow. Many of our systems are modular and scalable, allowing you to expand over time rather than replacing existing inventory.
I just started a rental company—what types of tents should I add to my inventory?
We offer a wide variety of tent styles suitable for companies at every stage. Options like our Maple Leaf Series provide efficient installation and are well-suited for those new to the industry. Our regional sales consultants can help you build a short- or long-term inventory plan.
Do you offer replacement parts or repair kits?
Yes. We offer replacement parts for most products, as well as repair solutions such as removable repair tape for minor vinyl repairs. Contact a sales consultant to discuss available options.
How do I clean or store my tent when not in use?
We work with a broad network of rental providers who offer cleaning, storage, and maintenance services and can make referrals when needed.
What maintenance is required for long-term tent use?
Maintenance requirements vary by product type and usage. Your sales consultant can provide guidance and best practices specific to your tent or structure.
Still have questions or ready to get started?
Contact us to connect with a sales consultant who can review your needs, timelines, and project requirements and help you find the right tent or temporary structure solution.
